Quoting IT: Poor Knowledge Management
"These habits and rituals, developed over many years now are hard to break. I find it quite staggering for instance that the collective wisdom of a very established global manufacturer is contained in folder after folder after folder of files on shared drives with seemingly very little actual captured knowledge, context or lifecycle management."
-James Hoskins, "#fixwcm – some thoughts from the front line…", 2020 Visions, November 5, 2009