"One of the most important tools we use at Mozilla for day-to-day work is Bugzilla. Bugzilla is an open source bug tracking system that was created back in 1998 by Terry Weisman at Netscape, to support mozilla.org (see the Wikipedia article for more background).

I wanted to share my experiences as a non-developer (read “token marketing guy”) at Mozilla who’s come to appreciate how useful Bugzilla is for exposing problems, inviting community input, and tracking tasks through to completion."

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