customer relationship management

Promero Releases ProStar CRM Ver 1.4

www.promero.com released ProStar CRM V1.4 version. The new relaese includes enhanced graphical interface, Click To Talk, PDF template module, email notificaton within task management, database query tools to create calling lists and work groups. ProStar CRM is licensed in a hosted version for $20 per month per user.

ProStar CRM
Customer Relationship Management business intelligence automation makes using the CRM easy and fast. Your sales force can work on selling not data entry! Automate your lead qualification and let the software do all the work.

dotCMS 1.5.1 - Open Source CMS, Web CRM and eCommerce

Since dotCMS is a "new" CMS that we're focusing on, I'm needing to add some content. This was announced a couple weeks ago, but still worthy of posting if you're trying to catch up like we are on what dotCMS is all about.

dotCMS 1.5.1 released – Open Source CMS, Web CRM and eCommerce - Dotmarketing released dotCMS 1.5.1 today which provides over a 150 fixes and improvements to a feature rich, open-source J2EE enterprise class web content management system.

New features included in this version of dotCMS are:

dotCMS 1.5 Now Available!

This is one of my first posts on dotCMS 1.5, so "long-time" dotCMS users feel free to correct me if I get anything wrong here.  Earlier this month, dotCMS 1.5 was released.  dotCMS is an open source Java based CMS geared toward toward the enterprise with Web customer resource resource management (CRM) and eCommerce, and business intelligence.

New features included in dotCMS 1.5:
  • Content "Triggers" using JBoss Rules to allow rule based user segmentation by usage.
  • Business Intelligence Reports - Integrated with Jasper Reports and iReports allow detailed and customized reporting on site usage, transactions and content activity.
  • Improvements to User Search Segmentation, Permissions and Management.
  • Revamped Campaign/Communication Manager.
  • Web based communications can delivered to a segment of site visitors as a campaign.
  • Updated User Interface.
  • Taxonomy (Tagging) Improvements
  • Quartz based job scheduler.
For the original announcement on the release of dotCMS 1.5, please visit dotCMS News.  You can also download dotCMS  via the project's download page.

CMS Related Bossie Awards

InfoWorld just announced the thirty-six open source winners of their 2007 Bossie Awards. Open source applications related in the arena of management systems which made the "top 36" list include SugarCRM (CRM), Openbravo (ERP), Liferay Portal (CMS - Portal), and Alfresco (CMS).

eWeek: Microsoft Looks to Undercut CRM Rivals on Pricing

"Microsoft's pricing for its Dynamics Live CRM is undercutting the competition by about half, and partner compensation for on-demand sales is about 20 percent less than it is for annual subscription rates.

The software giant announced the long-awaited product and pricing information for its on-demand customer relationship management offering at its annual Worldwide Partner Conference July 10 in Denver."

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Matt Asay: The problem with enterprise software, and how e-mail could help

"Where do people spend their days? In e-mail, IM and on the phone. Yet most CRM, ECM, ERP, etc., systems don't really account for this. It strikes me that the biggest product for Microsoft going forward shouldn't be Sharepoint, which requires extra work, but rather Exchange/Outlook, which is where most people spend their time, anyway."

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CiviCRM Blog: Announcing CiviCRM v1.7

CivicCRM 1.7 has been released. The CiviCRM is the "first open source and freely downloadable constituent relationship management solution". CiviCRM is web-based (integrating with Joomla! or Drupal), internationalised, and designed to meet the needs of advocacy, non-profit and non-governmental groups.

The following are highlights for CivicCRM 1.7:
  • Integrated online event registration and management for paid and free events. This release also includes a new "Contact Dashboard", which gives constituents a consolidated view of their subscriptions, contributions, event registrations and more.
  • Create and save re-usable email templates (with mail-merge tokens)
  • CiviContribute plugins for Authorize.net and Google Checkout
  • Use customized versions of templates for any screen
  • One-click copying for existing Profiles, Contribution Pages and Events
  • Restrict access to selected custom data fields and selected profile screens
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InfoWorld: Salesforce.com wants to be a content management player

"On-demand software vendor Salesforce.com on Tuesday announced plans to enter the content management market via the acquisition of Web 2.0 content collaboration startup Koral.

Under a new initiative dubbed Salesforce Content, the hosted CRM (customer relationship management) company intends to eventually provide management for all of its customers' information, whether it's structured data held in databases or unstructured data such as documents, e-mail messages, audio, and video."

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